Website Terms of Use

Effective Date: 25/06/26
Saintbury Life Pty Ltd
Website: www.saintbury.co.za

1. Acceptance of Terms

By accessing, browsing, registering, or making payments on this website, you agree to comply with and be bound by these Terms of Use, our Privacy Policy, and any other legal notices posted. If you do not agree, please refrain from using the site or its services.

2. Company Information

Company Name: Saintbury Life Pty Ltd
Registered Address: Eagle Canyon Office Park, 21 Jan Frederick Avenue, Randburg, Johannesburg, 2156, South Africa
Email: info@saintbury.co.za
Phone: 081 603 7672

3. Use of the Website and Customer Portal

This website provides access to:

Information about funeral policy products
Online application forms
Secure premium payment options
A customer portal for account management, document upload, and claim tracking

You agree to use the website and portal lawfully and ethically and will not:

Share your login credentials with unauthorized parties
Misuse any part of the system for fraudulent purposes
Attempt to gain unauthorized access to our systems or other users’ accounts

4. Online Payments

4.1 Payment Methods

We provide secure payment gateways for online transactions. Payments can be made via:

Debit/Credit Card
EFT
Other methods as may be made available

4.2 Payment Security

All transactions are processed via encrypted channels in line with PCI DSS standards. We do not store your card information on our servers.

4.3 Payment Terms

Payments must be made on or before the due date to maintain active cover.
It is your responsibility to ensure your payment is successful.
Failed or reversed payments may result in suspension or cancellation of your policy.

5. Customer Account and Portal Access

Access to the customer portal requires registration.
You are responsible for maintaining the confidentiality of your login credentials.
You agree to notify us immediately of any unauthorized access or suspected breach.
Saintbury reserves the right to suspend or terminate access if terms are violated.

6. Intellectual Property

All website and portal content, including design, text, graphics, logos, and software, is the intellectual property of Saintbury Life Pty Ltd and may not be reproduced without our written consent.

7. Third-Party Services and Links

We may provide links to third-party services such as payment processors or affiliated service providers. We are not responsible for their content, policies, or security practices. Use of such services is at your own risk.

8. User-Submitted Information

You agree that any information you upload or submit through the website (forms, claims, documents, etc.) is:

Accurate and lawful
Not in violation of any third-party rights
Provided at your own discretion and risk

9. Disclaimer

We strive to ensure accurate, up-to-date content and uninterrupted access. However:

We make no warranties regarding the accuracy or completeness of the content
We do not guarantee uninterrupted or error-free operation of the site or portal
All content is provided “as is” and may be subject to change without notice

10. Limitation of Liability

To the maximum extent permitted by law, Saintbury Life Pty Ltd shall not be liable for:

Any direct, indirect, incidental, or consequential damages arising from use of the website
Payment failures or technical issues beyond our control
Misuse or unauthorized access of your account

11. Privacy and Data Protection

We collect and process personal data in line with the Protection of Personal Information Act (POPIA) and our Privacy Policy. Your data is used only for legitimate business purposes and stored securely.

12. Modifications to Terms

Saintbury Life Pty Ltd reserves the right to update these Terms of Use at any time. Continued use of the website and portal constitutes acceptance of any changes.

13. Governing Law

These terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of South African courts.

14. Contact Us

If you have any questions or concerns regarding these Terms of Use, please contact:

📧 Email: info@saintbury.co.za
📞 Phone: 081 603 7672
📍 Address: Eagle Canyon Office Park, 21 Jan Frederick Avenue, Randburg, Johannesburg, 2156, South Africa