Saintbury Pty Ltd and Saintbury Life Pty Ltd
(“we”, “our”, “us”)
1. Introduction
Saintbury Pty Ltd and Saintbury Life Pty Ltd are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA).
2. Information We Collect
We may collect and process the following personal information, depending on the nature of our relationship with you:
- Identity Data – Full name, ID/passport number, date of birth.
- Contact Details – Address, phone number, email address.
- Financial Data – Banking details, billing and payment information.
- Demographic Data – Gender, age, occupation.
- Health/Medical Information – (if applicable for life policies or wellness products).
- Communication Records – Emails, messages, call recordings.
- Usage Data – How you interact with our website, social media, and services.
3. How We Collect Information
We collect personal information directly from you when:
- You apply for our products or services.
- You contact us or interact with our staff.
- You complete online forms or communicate with us via digital channels.
- You participate in promotions, surveys, or competitions.
We may also collect information from third parties (with your consent), such as credit bureaus or service providers.
4. Purpose for Collecting Personal Information
We use your personal information to:
- Provide products and services.
- Process transactions and manage accounts.
- Respond to inquiries and support requests.
- Comply with legal and regulatory requirements.
- Conduct customer satisfaction surveys and market research.
- Send marketing communications (with your consent).
5. Sharing of Personal Information
We may share your personal information with:
- Our employees and service providers who need the information to perform their duties.
- Regulatory or governmental authorities, if required by law.
- Third parties who assist us with data processing, communications, or service delivery.
We do not sell your personal data.
6. Storage and Retention
Your personal information is stored securely on our systems and protected from unauthorized access, disclosure, or misuse. We retain your data only for as long as necessary to fulfill the purpose for which it was collected or as required by law.
7. Your Rights
Under POPIA, you have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of inaccurate or unnecessary data.
- Object to the processing of your personal information.
- Lodge a complaint with the Information Regulator (South Africa).
To exercise any of these rights, please contact our Information Officer (details below).
8. Cookies and Website Tracking
If you visit our websites, we may use cookies and tracking technologies to enhance user experience and analyze usage patterns. You can manage your cookie preferences via your browser settings.
9. Security Measures
We implement appropriate technical and organizational measures to safeguard your personal information, including encryption, access controls, and employee training.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and will become effective immediately upon posting.
11. Contact Us
If you have any questions or concerns about this policy or the handling of your personal information, please contact:
Information Officer
Saintbury Pty Ltd & Saintbury Life Pty Ltd
📧 Email: info@saintbury.co.za
📞 Phone: 081 603 7672
📍 Address: Eagle Canyon Office Park, 21 Jan Frederick Avenue, Randburg, Johannesburg, 2156, South Africa